16^th March 2020

Mercedes-Benz - Melbourne/Sydney/Brisbane
Measures for continuing business during the COVID-19 emergency

As the COVID-19 pandemic is impacting almost all elements of our daily life, we believe it appropriate to inform our customers and business partners of the actions that Mercedes-Benz Melbourne ( Sydney or Brisbane) and, more broadly LSH Auto Australia, is taking to ensure we continue to meet your motoring needs.

Ensuring the health and welfare of our customers, business partners and staff is of paramount importance and it guides our response to this situation. We are taking a responsible, balanced approach and are being guided by the available expert and responsible authority’s advice.

We have put in place measures, procedures and protections that are designed to minimise the possibility of infection spreading through our business and we will continue to add further measures and protections, as advised by the relevant authorities and experts.

In addition, we are implementing mechanisms to offer concerned staff, clients and partners a range of tailored means to conduct business with us, relevant to circumstances and wishes.

Within our business, those attending will observe additional hygiene and sanitation measures and altered interaction behaviours designed to minimise transmission risk. We ask for the support and understanding in ensuring such measures are adhered to and that we maintain healthy places of work and business.

We recognise that this is not a ‘normal’ period and that some business and customer convenience disruptions will occur. We appreciate the cooperation and understanding and with your help we can work through this period of difficulty with the greatest degree of safety and minimal level of disturbance.

Further detail on the specific measures we are taking within our dealerships can be found on our website Mercedes-Benz Melbourne / Mercedes-Benz Sydney / Mercedes-Benz Brisbane. If you have any concerns or questions, please don’t hesitate to contact your dealership representative. I thank you for placing your continued trust in Mercedes-Benz Melbourne/Sydney/Brisbane.

Regards,

Dealer Principal